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Strategic Objectives and Goals - Goal 1
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Stanislaus County Board of Supervisors Priority:
Efficient Delivery of Public Services |
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| Board Goal 1: |
Improve Customer Satisfaction |
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Measure: |
Reduce customer complaints and improve satisfaction levels. |
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| Auditor-Controller Department Strategic Objective: |
- Improve Customer Service and Partnerships/Respond to Customer Needs
- Respond to the needs of our Customers
- Identify and understand what our customers needs are by formally asking them.
- Establish baseline for satisfaction and complaints.
- Implement the software selected for all departments to track and trend customer complaints.
- Reduce customer complaints and improve customer satisfaction levels.
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