Help Desk

Strategic Business Technology (SBT) offers Help Desk services and First Level Support for the benefit of our customers. Our regular business hours are 7:30 a.m. to 5:00 p.m. Monday through Friday, except legal holidays. After-hours emergency support is available for Telecom, Network, and Server issues from our on-call System Engineers.

The SBT Help Desk acts as a central point of contact for all technical support, including hardware and software questions and troubleshooting, installations, networking, and telecommunications. Problems with any of the services or applications provided to customers of SBT can be called into the SBT Help Desk.

If possible, the SBT Help Desk will diagnose and resolve the problem on the telephone. When an issue cannot be resolved at the Help Desk, it will be escalated to the appropriate support team – Server/Desktop, Network/Telecom, Applications or Development.